faq

Booking begins with a simple conversation. Call (844) 538-5233 or email info@jadeonjetgroup.com with your departure city, destination, dates, and passenger count. One of our aviation advisors will review your itinerary, source aircraft options that fit your mission, and send you a quote for review. Once you approve the quote and complete the charter agreement, we handle every remaining detail — flight planning, catering, ground transportation, and any special requests.

Earlier booking generally means more aircraft options and better pricing, and we recommend one to two weeks when your plans allow. That said, we specialize in on-demand travel and can often arrange a flight within a few hours of your call. If your plans change at the last minute, call us — we'll find a solution.

Charter pricing depends on the aircraft category, flight distance and duration, number of passengers, airport fees, and any additional services you request. Because every itinerary is unique, we don't publish flat rates. Instead, we provide a transparent, all-in quote before you commit, so you know exactly what your flight includes. Contact us for a personalized quote at no cost or obligation.

No. Jadeon Jet Group operates on a per-trip basis with no membership dues, no jet cards required, and no long-term contracts. You pay for the flights you take. For clients who fly frequently, we're happy to discuss recurring travel arrangements that fit your pattern of use.

Through our global operator network, we provide access to light, midsize, super midsize, heavy, and ultra-long-range jets. Light jets are ideal for short regional hops with a handful of passengers, while heavy and ultra-long-range aircraft handle transcontinental and international missions in full comfort. Rather than fitting you to a fixed fleet, we match each mission to the right aircraft for the best balance of performance, comfort, and cost.

Capacity varies by aircraft — typically 6 to 8 passengers on light and midsize jets, and 12 to 19 or more on heavy and ultra-long-range aircraft. For larger parties, sports teams, corporate groups, and event travel, we can arrange larger aircraft or coordinate multiple jets on the same itinerary.

Jadeon Jet Group is a charter brokerage. We arrange flights through a vetted global network of FAA Part 135 certified operators. This model works in your favor: instead of being limited to one company's fleet, you get access to thousands of aircraft worldwide, and we select the best option for each specific trip.

Worldwide. We arrange domestic flights across the United States as well as international travel to Europe, the Caribbean, Mexico, Central and South America, Asia, and beyond. Private aviation also opens up thousands of regional airports that commercial airlines don't serve, which often puts you significantly closer to your final destination.

Yes. Multi-city and multi-leg itineraries are among the most valuable advantages of private travel. We routinely build schedules that cover several destinations in a single day, and we handle all the coordination between legs so your trip moves seamlessly.

We understand that plans shift, especially in business travel. Contact your aviation advisor as soon as you know and we'll work to adjust your itinerary. Change and cancellation terms are set by the operating carrier and are clearly outlined in your charter agreement before you sign, so there are no surprises.

Our team is available 24 hours a day, 7 days a week, including a 24-hour line for urgent travel needs.

Safety is the foundation of everything we arrange. We work exclusively with FAA Part 135 certified operators and review operator certifications, insurance coverage, maintenance programs, and crew experience before any aircraft is assigned to a client trip. Every flight is operated by professional, fully qualified flight crews.

Jadeon Jet Group is a veteran-owned private jet charter company based in Denver, Colorado. Our founder is a U.S. Air Force veteran with more than a decade of experience in private aviation. The standards learned in military service — discipline, accountability, integrity, and attention to detail — shape how we handle every charter we arrange.

For most private flights, arriving 15 to 20 minutes before departure is sufficient. You'll depart from a private terminal (FBO) rather than a commercial terminal, which means no long security lines, no crowded gates, and no waiting. International flights may require additional time for customs and documentation, and your advisor will confirm timing in advance.

Baggage capacity depends on the aircraft, passenger count, and route. Let us know what you're traveling with — including golf clubs, skis, or oversized equipment — when you request your quote, and we'll make sure the aircraft we select has the space you need.

In most cases, yes — pets often travel right in the cabin with you, which is one of the most-loved advantages of private travel. Pet policies are set by the individual operator, so let us know about your traveling companion up front and we'll source an aircraft that welcomes them.

Catering is arranged to your preferences and dietary needs, from light refreshments to premium multi-course dining. Beyond the cabin, we also coordinate luxury ground transportation, helicopter transfers, hotel and villa reservations, and special-occasion requests. If there's something that would make your trip better, just ask.

Catering is arranged to your preferences and dietary needs, from light refreshments to premium multi-course dining. Beyond the cabin, we also coordinate luxury ground transportation, helicopter transfers, hotel and villa reservations, and special-occasion requests. If there's something that would make your trip better, just ask.

We accept Visa, Mastercard, and American Express, along with wire transfer. Payment terms are confirmed in your charter agreement.